Privacy
This policy explains how inquiry information may be handled when visitors contact Irwin through this website. The site is designed for product guidance, warranty routing, catalog requests, and distributor support related to hardware and tool categories. Information submitted through a form should be limited to business contact details and the tool or project context needed to answer the request.
Forms may collect name, email, company, phone, country or region, product interest, and project notes. Visitors may also provide details about damaged fasteners, tool families, material type, quantity, or distributor needs. The site may use search fields to process product or support queries.
Submitted information may be used to respond to inquiries, route support questions, clarify product selection, provide catalog materials, and improve the usefulness of support content. It should not be sold as a standalone contact list or used for unrelated campaigns.
Users should avoid submitting sensitive personal information. Business contact details should be kept accurate so support teams can respond efficiently. Where a request involves warranty or service, additional documentation may be requested through the proper support channel.
Visitors can choose not to submit a form and can contact the relevant distributor or support channel directly. For privacy questions about submitted information, use the contact page and include enough context for the request to be located.